Most customer service interactions start the same way: a customer asks about an order, an invoice, or inventory availability. Your rep opens the ERP, navigates through multiple screens, cross-references data, and eventually delivers an answer. It works but it’s slow, repetitive, and keeps your team stuck in the ERP instead of solving higher-value problems.

In this session, we’ll show a Customer Service AI Agent that handles these interactions in real time. Available through Teams, Slack, and the web, it can retrieve the right information, trigger actions, and update records without users logging into the ERP for every request. You’ll see how this changes response time, workload, and day-to-day execution for CSR and order management teams.

Agenda:

• What the Customer Service AI Agent does in real workflows
• Live demo: AI agent answering customer queries in real time
• Taking action through Teams, Slack, and web
• How you can create your own AI Agent
• Live Q&A